Technical Support Engineer 1 (I5) at Dell Technologies

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Phone Etiquette, Work Ethic, Problem-Solving, Troubleshooting, Operational Procedures, Diagnostic Procedures

Industry

Computer Hardware Manufacturing

Description

Technical Support Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will: •Resolve customer-reported issues while working closely with other multi-functional teams •Provide feedback to Engineering for improving product quality and reliability •Determine priority levels while negotiating and setting expectations with customers •Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect •Drive operational excellence through quality closures and proper escalation of issues Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements •2 to 5 years of related experience and proficient in spoken and written English & Bahasa Indonesia •First-rate customer focus, phone etiquette and work ethic •Ability to work under pressure with calmness and composure •Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures •Ability to take on shift work, holidays, weekends and on-call responsibilities Desirable Requirements •Bachelor’s degree Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 31 December 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.

Responsibilities

As a Technical Support Engineer, you will resolve customer-reported issues and work closely with multi-functional teams. You will analyze product issues, recommend solutions, and ensure timely communication with customers.