Company Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
UX APJ Team
The UX APJ Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products such as the Mobile and Collaboration space including but not limited to Agent Chat, Virtual Agent, Advanced Work Assignment with Agent WorkSpace just to name a few.
Job Description

EXTRA SKILLS

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
• Experience providing SaaS support is desirable.

OTHER PREFERRED REQUIREMENTS

• Candidate status must have citizenship or be a permanent resident to live/work in Australia
  Additional Information

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.
Qualifications