Technical Support Engineer 3 at Onto Innovation

Taichung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Remote Support, Customer Communication, Documentation Revision, Field Service Engineering Training, New Product Development Input, Design Reviews, Testing, New Product Introduction Support, Field Service Activities, Microsoft Office, PC Troubleshooting, Travel, Verbal Communication, Written Communication

Industry

Semiconductor Manufacturing

Description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities • Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Provide support of documentation development and qualification criteria during New Product Introduction • Provide occasional support of field service activities in a field service engineer capacity • Must be able to remain in a stationary position for lengthy periods of time • Constantly positions self to access serviceable areas in a cleanroom environment • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment Qualifications Required Education and Experience: • Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel both domestically and internationally and have a current Visa or entry permission • 50% travel required • Minimum 5 years of experience in Field Support Service • BS in an electronics discipline or equivalent military experience in a technical field • Outstanding verbal and written communication skills necessary Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. Additional information can be found at http://www.ontoinnovation.com.

Responsibilities

Provide expert-level hardware support for installed Onto Innovation tools through escalation processes, either remotely or at customer sites, while developing and communicating action plans and results to internal and external customers. Drive improvements in support structure via documentation updates, and provide field service input to new product development through design reviews and testing.