Technical Support Engineer (all genders) at ABOUT YOU AG & Co. KG

Hamburg, , Germany -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

70000.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PHP, SQL, Datadog, Observability, Distributed systems, HTTP, API debugging, REST, Webhooks, DNS, SaaS architectures, Technical support, Log analysis, Database querying, Incident management

Industry

Internet Marketplace Platforms

Description

Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective. Job Description Investigate technical issues reported by enterprise customers. You'll analyse symptoms form hypotheses, follow the evidence to root cause Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services Read code across multiple repositories to verify hypotheses and trace request flows Query databases when needed to confirm system state and reproduce issues Engineering escalation chain: You'll manage tickets through their full lifecycle, from intake to resolution, across the support Communicate proactively and professionally with enterprise customers: structured updates, clear next steps, calibrated expectation management Partner with engineering teams when escalation is needed. You'll frame issues clearly, provide reproducible evidence, advocate for customer impact Document findings, contribute to internal knowledge bases, and surface recurring patterns to drive systemic improvements Participate in rotational on-call coverage for high-severity incidents (evenings, weekends), supporting our enterprise customers when issues cannot wait until business hours Qualifications You're comfortable reading PHP code (and ideally one other language) to trace logic and verify code paths You have hands-on experience with observability and central logging tooling (Datadog preferred) and familiarity with central logging platforms (Kibana / OpenSearch / Elasticsearch or similar) is a strong plus You're comfortable searching logs, reading distributed traces, querying metrics You have solid SQL skills and are able to query relational databases to verify system state, reproduce issues, and understand data models You have working knowledge of distributed systems concepts (async vs. synchronous) You're comfortable with HTTP and API debugging to curl, response headers, status codes, basic DNS, REST and webhook flows You have familiarity with cloud-based, multi-tenant SaaS architectures and understanding tenant isolation and configuration delivery is a strong advantage Additional Information Your perks at a glance: Visit our benefits page. Simply apply online via our career page - we will get back to you as soon as possible! A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion. Compensation: EUR 58000 - EUR 70000 - yearly

Responsibilities

You will investigate and resolve technical issues for enterprise customers by analyzing logs, traces, and metrics across distributed services. Additionally, you will manage the ticket lifecycle, collaborate with engineering teams on escalations, and contribute to internal knowledge bases.