As our Technical Support Engineer, you’ll be the go-to person when things get tricky. From flavor faults to firmware quirks, you’ll dig deep into the root of issues and resolve them fast so our partners stay happy and our engineers stay focused on building the future.
This role is about problem-solving at the frontlines, making sure that complex technical challenges don’t slow us, or our mission, down. You’ll collaborate closely with our operations and engineering teams, support partners in the field, and improve our documentation and systems for long-term impact.
The result? Faster fixes, better products, and more time for innovation.

• Investigate and resolve complex product issues mechanical, electrical, or system-level (think: dispensing issues, UI bugs, broken parts).
• Act as a technical escalation point for the ops team and our field technicians.
• Support on-site troubleshooting mostly remotely via phone, sometimes hands-on.
• Collaborate with the tech team to validate fixes, suggest design improvements, and test hardware updates.
• Co-create and maintain technical documentation to empower future tooling and partner support platforms.
• Contribute to training our more technical partners when deeper expertise is needed.
• Lead or assist in product improvement projects across our current hardware fleet (e.g. connectivity, payments).