Technical Support Engineer - Australia at Armis Security

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Linux, Networking, SQL, Cyber Security, Web Troubleshooting, Cloud Computing, Docker, Kubernetes, Scripting, Bash, Python, Communication, Problem Solving

Industry

Computer and Network Security

Description

Technical Support Engineer - Australia Department: Customer Team Employment Type: Full Time Location: Australia Description The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive de-escalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and ongoing development of our Customers. What You’ll Do Our Tier 2 Technical Support Engineer will provide second-level support with a focus on our EMEA and APJ-based customers. You’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact. What we expect At least 3 years of experience in a similar role - Must Technical experience supporting Linux-based products - Must Technical knowledge in Networking - L2/L3 - Must Composing SQL queries and working with Databases Industry experience in Cyber Security, particularly network security or application security, is required Web troubleshooting is preferred Cloud computing concepts is preferred Experience with enterprise customer accounts Working with Docker/Kubernetes-based environments is preferred Experience with Scripting languages (Bash, Python or equivalent) is preferred BS degree in CS or equivalent is preferred Enjoy working with customers using excellent communication and problem-solving skills

Responsibilities

The Technical Support Engineer will provide second-level support to customers, focusing on resolving complex technical issues. They will take ownership of customer cases and collaborate with various teams to ensure effective use of Armis products.