We are looking for a Technical Support Engineer to join our team in Kuwait. The ideal candidate will have strong troubleshooting skills and a solid IT background to handle user tickets and provide onsite technical support.

Key Responsibilities:

• Respond to user tickets and provide timely support for IT-related issues.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain IT systems, including PCs, servers, and peripherals.
• Provide onsite technical assistance to users and ensure minimal downtime.
• Escalate complex issues to higher-level support when necessary.
• Maintain documentation of technical issues and resolutions.
• Assist in IT infrastructure maintenance and upgrades as required.

Requirements:

• Experience: 3+ years in IT support or a related role.
• Skills: Strong troubleshooting abilities and problem-solving skills.
• IT Background: Knowledge of operating systems, networking, and hardware/software configurations.
• Communication: Strong verbal and written communication skills.
• Location: Must be based in Kuwait

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience in enterprise IT environments or financial institutions.
• Familiarity with IT ticketing systems.

Job Type: Full-time
Pay: KD350.000 per mont

• Respond to user tickets and provide timely support for IT-related issues.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain IT systems, including PCs, servers, and peripherals.
• Provide onsite technical assistance to users and ensure minimal downtime.
• Escalate complex issues to higher-level support when necessary.
• Maintain documentation of technical issues and resolutions.
• Assist in IT infrastructure maintenance and upgrades as required