Technical Support Engineer - Azure Data Factory / Data Integration at Microsoft

Sepang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure Data Factory, Azure Synapse Analytics, Data Lake, Relational Database Management System, Big Data, Analytics Products, Pipeline Skills, ETL Skills, Dataflows, SQL, Python, Hadoop, Spark, Azure Databricks, Cloud Streaming Technologies, Interpersonal Skills, Communication Skills

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Required: Technology Azure Data Factory (ADF) Azure Synapse Analytics / Microsoft Fabric Pipeline Data Lake Relational Database Management System (Microsoft SQL Server / Oracle Database / MySQL / IBM Db2 / SAP) Big Data or Analytics Products (Spark / Azure HDInsight / Azure Data Lake Analytics / Azure Synapse Analytics / Databricks / Google BigQuery) Skill Pipeline and ETL/ELT Skills Building and orchestrating pipelines (ADF / Synapse / Fabric) Dataflows and basic transformation knowledge Handling performance related issue for file store/ non-file store related data Basic CI/CD knowledge for ADF Basic knowledge in SQL/Python Experience with one or more Big Data or Analytics Products and Services o Azure Data Factory o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks o Azure Cosmos DB, NoSQL Services, MongoDB o Data Lake o Cloud Streaming technologies Open Source Ecosystem (Linux, Apache, etc.) Developer Experience: Python, Scala, R Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support. Experience in one or more of these areas desirable Programming and debugging experience Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner Ability to distill, prioritize and act on feedback from a variety of sources BA, BS degree Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

You will own, troubleshoot, and solve customers’ technical issues while collaborating with teams. Additionally, you will identify potential product defects and contribute to product improvements.