Technical Support Engineer at BeyondTrust

Toronto, Ontario, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server OS, Account Administration, Active Directory, Networking, RDP Connections, UNIX/Linux OS, Azure/Entra ID, AWS IAM, Command-Line Interfaces, RestAPI, Scripting, Cloud Technologies, Virtualization, Databases, Security Software, CI/CD Pipelines

Industry

Software Development

Description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. What You’ll Bring Bachelor’s degree or equivalent experience in a related technical field At least 5 years in enterprise software customer support and/or IT related support Strong dedication to customer service Strong team interaction skills Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team Excellent verbal and written communication skills, in person, by telephone, and with large teams Ability to understand and analyze customer technical needs Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams Strong passion for solving issues and learning new skills Must have 3 years or more of advanced experience with the following topics in a technical role: Windows Server OS Account Administration: Windows, Active Directory Active Directory/LDAP and GPO Administration Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications) RDP Connections Must have 3 years or more of intermediate experience with the following topics in a technical role: UNIX/Linux OS administration Azure/Entra ID AWS IAM (roles, policies, and trust relationships) Command-Line Interfaces: CMD, Powershell, UNIX/Linux SSH Connection troubleshooting RestAPI and/or scripting (e.g. bash, Powershell, Python) Nice To Have Good to have experience: Other Cloud Technologies (AWS, Google) Virtualization DataDog Databases (SQL preferred) Security Software Versioned key-value stores and metadata tagging Compliance frameworks (SOC 2, ISO 27001, HIPAA) AWS STS (Security Token Service) Identity federation and OIDC flows CI/CD pipelines and technologies (Jenkins or similar) Kubernetes (service accounts and workload identity federation, secrets management) Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com. #LI-DF1

Responsibilities

The Technical Support Engineer will drive technical investigation efforts and provide customer support in a remote environment. They will collaborate with various teams including Pre-Sales Technical Engineers, Product Management, and Sales.