Technical Support Engineer
at BigID
Phoenix, Arizona, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Oct, 2024 | USD 95000 Annual | 18 Jul, 2024 | 2 year(s) or above | Good communication skills | No | No |
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Description:
WHO WE ARE:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards.
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Responsibilities:
- Work closely with client stakeholders to triage and troubleshoot technical issues
- Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
- Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
- Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
- Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
- Participate in the team on-call rotation during weekends or holidays, a few times per year
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT Software - Other
Help Desk
Graduate
Proficient
1
Phoenix, AZ, USA