Technical Support Engineer at Chip

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

33000.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Access Management, Onboarding, Software Support, Hardware Support, Network Issues, Single Sign-On, Mobile Device Management, VPN, Ticket Escalation, Documentation, Asset Register Maintenance, AV Tech Management, Office WiFi Management, Third Party Liaison

Industry

Financial Services

Description

We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees. This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members. This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order. This includes all company laptops, monitors, meeting room A/V tech and office WiFi. You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure. What you can expect to be doing: Provide technical support for the team, including troubleshooting software, hardware, and network issues. Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access. Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level. Updating documentation and automations to make them as easy to use for team members as possible Maintain an accurate asset register for all company hardware. Keep all hardware organised and secure within the office premises. Managing technical office equipment including AV setups, printers, networking and internet service. Be responsible for the security and storage systems in the office. Liaise with third party suppliers in relation to IT services. What we’re looking for: Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech Demonstrated ability to learn and pick up new things across a range of technical areas Some experience administering Windows or macOS devices remotely An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great. What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS 🎁 £31,500 - £33,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £33,000. Plan ahead with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Video screen with someone from our Talent team Video interview with the hiring manager Final interview with Head of Platform About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Responsibilities

The role involves providing first-line technical support for a hybrid workforce, handling software, hardware, and network issues, and managing employee access systems like single sign-on and MDM. Responsibilities also include maintaining hardware asset inventory, managing office technical equipment, and liaising with IT service suppliers.