Technical Support Engineer at Chromalox (UK) Limited

Minhang District, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Field Service, 2D Drawing, 3D Drawing, English Proficiency, Customer Service, Problem Solving, Teamwork, Communication, Training, Documentation, Installation, Maintenance, Diagnosis, Interpersonal Skills, Self-Driven

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Technical Support Engineer Location: Shanghai Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ We’re currently seeking a Technical Support Engineer to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace. Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxgroup.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets. This role will focus on: To provide technical support to WMFTS China sales team, include but not limit in customer visiting, products & applications training, seminar, exhibition, technical solution and reports, technical documentation translation, etc. Responsible for on-site equipment installation guidance, equipment operation and maintenance training, fault inspection a And fault cause analysis, diagnosis report and improvement suggestions, maintenance guidance and implementation, and application for under warranty spare parts from suppliers; Record the implementation of service and summarize it, and report to Engineer Services Manager Responsible for the arrangement and management of customer trial service; Technical communication and proposal with suppliers to get information and support. CRM and ERP system information maintenance To perform any additional duties or specific tasks that may become necessary due to operational requirements and as instructed by management. To be successful in this role, you will need: Formal Education: University BS degree / Engineering Experience:2+ years’ in related work experience Knowledge:Working experience in field service/support 2D/3D drawing Have certain English listening, speaking, reading and writing ability, above CET-4 Personal Attributes: Self-driven Earnest, positive and warmhearted Action orientated – overcome and deal with obstacles Willing to help people Disposition: Friendly, with good interpersonal skills Team player Being committed Has a sense of urgency Circumstances: Long-term personal development aspiration To be able to travel on business frequently Closing date: 15/7/2024 As a growing and ambitious organisation with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. About Watson-Marlow Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide technical support to the sales team, including customer visits, training, and technical documentation. Responsible for on-site equipment installation guidance and maintenance training.