Technical Support Engineer - Costa Rica at Torq

São José da Laje, Alagoas, Brazil -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Success, Problem Solving, Interpersonal Skills, Automation Scripting, API Reading, Security Knowledge, B2B SaaS Experience

Industry

Computer and Network Security

Description

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’. Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team. We’re looking for an experienced Customer Success Architect to join us and be one of the founding members of the team. CS Architects play a crucial role in our business- listening and learning about customers' needs and feedback, our CS Architects find pragmatic, component-driven architecture solutions to solve our customer's concerns. Hours: Monday - Friday. This is a remote role in Poland, preferred location is Warsaw. What you’ll do Deliver technical and industry thought leadership to our customer’s business and technical decision makers Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows Maintain a deep understanding of the Torq solution and the product roadmap Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially. Triaging and Prioritizing reported customers Incidents Requirements 5+ years of experience working in similar roles at B2B SaaS companies Experience working with enterprise costumers, conducting on-site meetings Ability to clearly articulate technical topics to a non-technical audience Exceptional analytical, conceptual, and problem-solving abilities. Interpersonal skills - ability to work with customers and translate it to proactive solutions Experience in designing and writing automation scripts (scripting - bash/python) Experience in reading APIs and security Working in SOC or IRT team is an advantage

Responsibilities

The Technical Support Engineer will deliver technical and industry thought leadership to customers and architect solutions based on their needs. They will also triage and prioritize reported customer incidents to ensure effective resolution.