Technical Support Engineer (Data & AI - SQL Server) at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL Server, Technical Support, Troubleshooting, Database, Customer Experience, Networking, Storage, Operating Systems, Technical Consulting, Problem Solving, Communication, Team Collaboration, Product Improvement, Japanese Language, English Language, Technical Proficiency

Industry

Software Development

Description

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Microsoft SQL Server サポートチームでは、新しくメンバーを広く募集しております。サポート部門では、お客様のビジネス上の問題解決を高い技術力とサービス精神を持って解決に導く支援をいたしております。お客様に対して、最高な Customer Experience を妥協なく追求して提供したいと思える方と共に働きたいと考えています。 Microsoft SQL Server サポートチームでは、お客様のオンプレミス環境に構築された SQL Server 環境での問題解決を支援しています。いわゆるトラブルシューティングから、クエリチューニング、サイジングなどデータベースに関する様々なテーマに対して、深い技術力をもって対応いただきます。サポートチームでは、ソースコード上での実装なども確認しつつ、開発部門とも密に連携しながら難易度の高い調査も対応していきますので、技術的にはメーカーサポートならではの深みを追求していくこともできます。 SQL Serverの技術の深みを追求したい技術者にとって理想的な環境でご活躍いただくことができます。 SQL Server やデータベースに関連する知識やご経験があれば、最大限に発揮いただくことができますが、技術とお客様への情熱と向上心があれば、現時点での経験は必ずしも問いません。ぜひ、サポートサービスの高みを一緒に目指してまいりましょう！！ This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification Japanese Language: fluent in reading, writing and speaking. English Language: confident in reading and writing; moderate spoken English skills Language Qualification 日本語と英語の両方で、お客様へのサポートサービスを提供しています。メールや電話での対応が必要となります。\ Required SQL Server やデータベース製品についての経験を活かすことができます。システムのトラブルシューティングが多くなりますので、ネットワークやストレージ、OS などのインフラ関連についても経験を活かすことができます。また、技術力の一方で、お客様との折衝力などの経験も活かすことができます。前職では、SIer 出身の方や、サポート部門、PM/PMO、開発者など、様々なバックグランドのエンジニアが活躍しています。 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating with teams and leveraging troubleshooting tools. Additionally, you will identify potential product defects and contribute to Microsoft product improvements.