About Us: Dene Roberts Inc. is a leading provider of innovative technology solutions in Canada. We are committed to delivering exceptional service and support to our clients, ensuring their systems operate smoothly and efficiently. Our team is passionate about technology and dedicated to providing top-notch customer experiences.
Position Overview: We are seeking a motivated and skilled Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support to our clients, troubleshooting issues, and ensuring the optimal performance of our products and services.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role or similar position.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

• Provide technical support to clients via phone, email, and remote access.
• Troubleshoot and resolve hardware and software issues.
• Assist in the installation and configuration of software and systems.
• Document and track support requests using our ticketing system.
• Collaborate with the development team to identify and resolve product issues.
• Conduct training sessions for clients on product usage and best practices.