WHO WE ARE

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That’s digital trust for the real world.

JOB SUMMARY

As Technical Support Engineer you will be responsible for providing support via phone and email to DigiCert’s Dutch Speaking customers and partners. You will also be responsible for ensuring the quality of our customer-facing Security products for the NOVA Lawyer Card Systems.

• Support Dutch speaking customers on NOVA Lawyer Card via Salesforce and phone during Netherlands regular business hours
• Load certificates on to smartcards and mail them to our customers
• Work with our Validation teams to process Lawyer Card requests
• Project a professional company image through phone and email interactions.
• Collaborate with Cross-functional teams to resolve issues and provide solutions related to the Lawyer card process
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert’s Knowledge Base