Technical Support Engineer (Dutch Speaker) at Eaton USA

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Communication, Problem-Solving, Analytical Mindset, Electrical Engineering, Network Knowledge, Customer Service, Sales Support, Documentation, Product Knowledge, Quality Assurance, Collaboration, Continuous Improvement, Customer Loyalty, Process Documentation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The primary role of the Technical Support Engineer is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support. You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable. Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat. Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams. Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture. Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology. Maintain up-to-date process documentation to ensure clarity and efficiency. Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest. Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving. Bachelor's degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution Understanding of Electrical products and basic applications Basic Network Knowledge Analytical mindset, communication skills, problem-solving Excellent German and English language knowledge

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Responsibilities

The Technical Support Engineer will provide exceptional technical support and troubleshooting assistance to a diverse range of stakeholders. Responsibilities include managing technical inquiries, guiding customers in product selection, and serving as an engineering resource for hardware and software challenges.