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Technical Support Engineer at Eaton USA

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Interaction, Communication Skills, Problem Solving, Business Acumen, Salesforce, Electrical Components, Power Management, Bilingual, Team Collaboration, Process Improvement, Project Management, Customer Satisfaction, Results Driven, Change Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products. Accurately document service request activities and troubleshooting steps Effectively communicate product value proposition and product line strategies Assist the team in improving business processes and electronic tools. Serve on special teams and work on projects to enhance team performance and customer satisfaction. Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources. Leverage information to provide professional customer support. Engineering degree (Electrical, mechatronic, industrial, power management or related) Minimum 3 years of customer interaction experience on a remote support role (Electrical components such as charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions) Fully Billingual (English/Spanish) Experience in call handling (Desirable) Desirable software experience:Salesforce Strong communication skills. Drive for results Makes Decisions & Solves Problems Promotes and Champions Change Business Acumen

How To Apply:

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Responsibilities

Provide post-sales technical support to customers, including troubleshooting and resolving technical problems. Document service request activities and assist in improving business processes and tools.