Technical Support Engineer at Emerson autotmotive

Seoul, Seoul, South Korea -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Root Cause Analysis, Customer Experience, Training, Problem Solving, Programming, LabVIEW, Knowledge-Centered Service, Technical Proficiency, Installation, Implementation, Maintenance, Troubleshooting, Self-Service, Collaboration, Communication

Industry

Automation Machinery Manufacturing

Description

In This Role, Your Responsibilities Will Be: Resolve technical issue for customers across all tires. Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms. Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame. Build team and customer technical proficiency Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise. Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions. Advocates for the customer experience within the company Provides customer experience improvement feedback to relevant functions. Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction. Enable customers to self-service Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology. Enables customers to self-service by creating and editing Knowledge based articles. Utilize previously acquired technical experience to become actively involved to resolve problems. Who You Are: You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You keep in touch with customers. You have great listening skills. For This Role, You Will Need: Bachelor of Engineering or Computer Science required (Graduating student), preferred bachelor’s in electrical engineering, Mechanical Engineering, Computer Engineering, or Computer Science. Proficiency in one or more programming language is required. (LabVIEW experience is preferred) Availability to travel in Korea Our Culture & Commitment to You: At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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Responsibilities

The Technical Support Engineer resolves technical issues for customers during the installation, implementation, and maintenance of products. They also educate customers and advocate for their experience within the company.