SUMMARY

Job Role: Technical Support Engineer
Work Location: Unit C1, Knowle Village Business Park, Mayles Lane, Wickham, Fareham, PO17 5DY
Role: Full Time, Permanent Position, Office Based
Hours: 40 hours per week

ABOUT US

Eurofyre is a specialist supplier of fire alarm and life safety systems, with a focus on providing gold standard technical solutions for commercial and industrial applications. As a small, privately-owned company, we have built a reputation on technical expertise and a deep understanding of life safety regulations.
Technical support is a core function of our business. As a key member of our team, you will be the central point for all product knowledge and troubleshooting. We are a close-knit company that promotes a highly collaborative environment. You will work directly with sales, marketing, and our partners to provide a complete and reliable service.
We pride ourselves on our ability to offer industry leading products and comprehensive support throughout a project’s lifecycle, from initial design assistance to pre and post installation and maintenance. Joining Eurofyre means becoming an integral part of a dedicated team that is committed to precision, knowledge sharing, and ensuring our partners have the most effective life safety solutions available.

QUALIFICATIONS AND SKILLS WE’RE LOOKING FOR

• Education: College certification or apprenticeship in a practical field such as Fire, Security or Electrical Engineering.
• Experience: Previous experience in technical support, technical sales, or a similar customer-facing role.
• Industry Knowledge: Experience in the fire industry is preferred. Knowledge of mainstream fire alarm systems is a key strength.
• Problem-Solving: Strong analytical and problem-solving skills with a genuine enthusiasm for learning.
• Technical Proficiency: Good IT knowledge and familiarity with helpdesk and CRM tools.
• Effective Time Management: Plan and coordinate product training sessions and demonstrations efficiently, balancing preparation, delivery, and follow-up activities. Ensure sessions run on schedule while accommodating customer needs and internal priorities.
• Communication: The ability to effectively communicate complex technical information to diverse audiences.
• Attention to Detail: Excellent attention to detail in preparing reports, technical documentation, and training materials.
• Drive: A proactive attitude with a strong desire to meet targets and grow within the role.

ABOUT THE ROLE

We are looking for a confident and front-facing Technical Support Engineer to join our team, providing expert technical support for our range of fire alarm systems. The ideal candidate will be a proactive, problem-solving professional with a strong understanding of the fire safety industry and a passion for customer service.

KEY RESPONSIBILITIES

Summary
In a small company, your role is pivotal. This position involves a blend of technical support and customer-facing duties, where you’ll be a key point of contact for technical enquiries while also handling important administrative tasks. You’ll have the opportunity to take on a wide range of responsibilities, from providing phone support and delivering training to creating technical resources and assisting the sales team.
Key Responsibilities

PERFORM ADMINISTRATIVE DUTIES

Assist with maintaining customer records and updating the CRM system.