Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking a Norwegian speaking Technical Support Engineer (TSE). This is a remote/home-based position to be based anywhere in Norway.

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• Incident Management

• Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)
• Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services
• Pro-actively monitor the outstanding incidents reported by the assigned customer
• Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management
• Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment. (Good to have)
• Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
• Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance)
• Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues