About the Company & Role:

Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.

Reporting to the Service Support Operations Manager , you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.

Duties:

- Investigate customer complaints and perform root cause analysis (RCA)

- Prepare technical reports, documentation and work instructions

- Troubleshoot and diagnose electromechanical medical devices

- Support installation activities and escalated field service issues

- Conduct returned product investigations and technical assessments

- Liaise with Service, Quality, Manufacturing and Engineering teams

- Develop training materials and support technical training initiatives

Discover more

job

Dictionaries & Encyclopedias

History

- Assist with customer responses and resolution of complex technical issues

Skills & Experience:

- Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline

- Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer

- Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)

- Experience working with electromechanical or mechanically equipment

- Hands-on troubleshooting and fault-finding experience

- Experience with device assembly and use of hand tools including multimeters and screwdrivers

- Strong technical documentation and communication skills

- Proficiency with Microsoft Excel and PowerPoint

Culture & Benefits:

- Training provided

- Supportive and collaborative engineering team

- Exposure to cutting-edge medical device technology

- Opportunity to develop specialist troubleshooting, investigation and training skills

- Potential for longer-term opportunities

- Free on-site parking

- Ongoing training and development opportunities

For any questions about the role, contact Mairead on +61 .

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