Technical Support Engineer at Fortinet Technologies Canada Inc

Sophia Antipolis, Provence-Alpes-Cote d'Azur, France -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TCP/IP, Firewalls, IPS, Mail Security Gateways, OSPF, BGP, IPSec, SSL, L2TP, GRE, LDAP, SSO, Radius, 2-factor authentication, Web application security, Scripting

Industry

Computer and Network Security

Description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .   We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA. As a technical support Engineer with Fortinet you will: -        Provide technical support and assistance to Fortinet certified partners and customers -        Run real-time troubleshooting sessions with partners/customers -        Test and reproduce partner/customer issues in Laboratory -        Working on escalations from Level 2 technical support team -        Report Software/Hardware related issues to R&D department   Requirements: -     Fluent English and other CEE languages -        10+ years of experience in networking or security industry -        In-depth knowledge of TCP/IP -        Hands on experience with security devices Firewalls/IPS/Mail Security Gateways -        Proficient spoken and written English -        Positive, communicative and customer oriented attitude -        Ability to work in multicultural team environment -        Quick learner   -       In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP) -        Strong Experience with VPNs (IPSec, SSL, L2TP, GRE) -        Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication) -        Familiar with Web application security and vulnerabilities (experience with exploits is plus) - Having Fortinet certification (NSE4 Fortigate Adminsitrator) - Knowledge of scripting / programming / automation Desirable -        Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …) -        Knowledge of database maintenance and SQL Education: -        Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience -        Master Degree in Electrical Engineering or Computer Science preferred #Ll-Hybrid

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Responsibilities

Provide technical support and real-time troubleshooting for Fortinet partners and customers. Handle escalations from Level 2 support and report hardware or software issues to the R&D department.