Technical Support Engineer at Fortive

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Inventory Management, Process Improvement, Data Analysis, Communication, Teamwork, Problem Solving, Electrical Knowledge, Mechanical Knowledge, Project Management, Logistics Knowledge, Lean Six Sigma, ERP Systems, CRM Systems, Customer Orientation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

求人票：Technical Support Engineer レポートライン：Senior Technical Service Manager 役割（Role） FSE（フィールドサービスエンジニア）のサポート全般（基本内勤業務で、全国のサービスエンジニアの活動を中央で支援）技術サポート（手順書作成、トラブルシューティング、技術問い合わせ対応）部品管理（在庫管理、供給調整、発注サポート）プロセス・システム・環境改善（業務効率化、標準化、改善提案）オペレーションデータの収集・解析・戦略立案（KPI分析、傾向把握、改善施策の立案）国内の取り纏め（各拠点との調整、報告） Globalとのコミュニケーション（英語での会議・メール・報告）必須資格・技能・能力（Must Have）電気・機械に関する知識・資格英語力：TOEIC 750～800点以上（ビジネスレベル、会議・メール対応）協調性：チームワークを重視し、複数部門との円滑な連携ができる高いコミュニケーション能力：顧客・社内・グローバルとの調整力分析力と改善提案力：データ解析、課題抽出、改善策の立案・実行歓迎要件（Nice to Have） Green Belt認定（リーンシックスシグマ）システム改善経験（ERP、CRM、在庫管理システムなど）プロジェクト推進経験（業務改善、標準化プロジェクト）部品管理・ロジスティクスの知識グローバルコミュニケーション経験（海外チームとの調整）医療機器業界での活動経験求める人物像顧客志向で、現場の課題を理解し改善に取り組める方データドリブンで、論理的に課題を分析し提案できる方多様なステークホルダーと協調し、円滑なコミュニケーションができる方勤務地・勤務形態東京オフィス（ハイブリッド勤務可）国内出張あり（頻度は低め） Job Title: Technical Support Engineer Reporting Line: Senior Technical Service Manager Role & Responsibilities Provide comprehensive support for Field Service Engineers (FSE), primarily office-based, coordinating nationwide service activities. Deliver technical support, including SOP creation, troubleshooting, and handling technical inquiries. Manage spare parts inventory, supply coordination, and assist with procurement. Drive process, system, and operational improvements (efficiency, standardization, and continuous improvement initiatives). Collect and analyze operational data to develop strategies (KPI analysis, trend identification, and improvement planning). Coordinate domestic operations (liaison with regional offices and reporting). Communicate effectively with global teams (participate in meetings, email correspondence, and reporting in English). Must-Have Qualifications, Skills & Competencies Knowledge and/or certification in electrical and mechanical systems. English proficiency: TOEIC 750-800+ or equivalent (business level for meetings and email communication). Strong teamwork and collaboration skills to work effectively across multiple departments. Excellent communication skills for coordination with customers, internal teams, and global stakeholders. Analytical and problem-solving abilities: capable of data analysis, issue identification, and proposing/executing improvement actions. Nice-to-Have Green Belt certification (Lean Six Sigma). Experience in system improvement (ERP, CRM, inventory management systems). Project management experience (process improvement, standardization projects). Knowledge of spare parts management and logistics. Experience in global communication and coordination with overseas teams. Background in the medical device industry. Ideal Candidate Profile Customer-oriented, with the ability to understand on-site challenges and drive improvements. Data-driven, with strong analytical and logical thinking skills for problem-solving and proposal development. Skilled in building collaborative relationships with diverse stakeholders and ensuring smooth communication. Location & Work Style Tokyo Office (Hybrid work available). Occasional domestic travel (low frequency).

Responsibilities

The Technical Support Engineer provides comprehensive support for Field Service Engineers and delivers technical support including SOP creation and troubleshooting. They also manage spare parts inventory and drive process improvements while coordinating with domestic and global teams.