Technical Support Engineer at Fortive

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Knowledge, Mechanical Knowledge, English Proficiency, Teamwork, Communication Skills, Analytical Skills, Problem-Solving, Green Belt Certification, System Improvement, Project Management, Logistics Knowledge, Global Communication, Medical Device Experience, Data Analysis, Customer Orientation, Collaboration Skills

Industry

electrical;Appliances;and Electronics Manufacturing

Description

電気・機械に関する知識・資格英語力：TOEIC 750～800点以上（ビジネスレベル、会議・メール対応）協調性：チームワークを重視し、複数部門との円滑な連携ができる高いコミュニケーション能力：顧客・社内・グローバルとの調整力分析力と改善提案力：データ解析、課題抽出、改善策の立案・実行 Green Belt認定（リーンシックスシグマ）システム改善経験（ERP、CRM、在庫管理システムなど）プロジェクト推進経験（業務改善、標準化プロジェクト）部品管理・ロジスティクスの知識グローバルコミュニケーション経験（海外チームとの調整）医療機器業界での活動経験 Knowledge and/or certification in electrical and mechanical systems. English proficiency: TOEIC 750-800+ or equivalent (business level for meetings and email communication). Strong teamwork and collaboration skills to work effectively across multiple departments. Excellent communication skills for coordination with customers, internal teams, and global stakeholders. Analytical and problem-solving abilities: capable of data analysis, issue identification, and proposing/executing improvement actions. Green Belt certification (Lean Six Sigma). Experience in system improvement (ERP, CRM, inventory management systems). Project management experience (process improvement, standardization projects). Knowledge of spare parts management and logistics. Experience in global communication and coordination with overseas teams. Background in the medical device industry. Customer-oriented, with the ability to understand on-site challenges and drive improvements. Data-driven, with strong analytical and logical thinking skills for problem-solving and proposal development. Skilled in building collaborative relationships with diverse stakeholders and ensuring smooth communication. Provide comprehensive support for Field Service Engineers (FSE), primarily office-based, coordinating nationwide service activities. Deliver technical support, including SOP creation, troubleshooting, and handling technical inquiries. Manage spare parts inventory, supply coordination, and assist with procurement. Drive process, system, and operational improvements (efficiency, standardization, and continuous improvement initiatives). Collect and analyze operational data to develop strategies (KPI analysis, trend identification, and improvement planning). Coordinate domestic operations (liaison with regional offices and reporting). Communicate effectively with global teams (participate in meetings, email correspondence, and reporting in English).

Responsibilities

Provide comprehensive support for Field Service Engineers, primarily office-based, coordinating nationwide service activities. Deliver technical support, including SOP creation, troubleshooting, and managing spare parts inventory.