Technical Support Engineer at FUJIFILM Business Innovation

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MSP Helpdesk Experience, End User Device Support, Analytical Problem Solving, Customer Relationship Building, Technical Documentation, Written And Verbal Communication

Industry

IT Services and IT Consulting

Description

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 340 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavor. About the role As a Technical Support Engineer, you will operate as the first escalation point for support matters relating to end users and the technology they interact with, where the resolution is expected to be achieved remotely. This is a critical role that resides between our first line of support (Service Desk Analysts) and our customers’ technical leads (Trusted Advisors). Problem solving and collaboration are at the heart of this role as you work to solve complex support matters with the support of your team. The Technical Support Engineers support a wide range of technologies, including: * Current (and prior 2 versions) of Windows Operating system * Current (and prior 2 versions) of MS Office * Web browsing * Job tracking/call logging software * A broad range of line-of-business applications Skills & experience * 2 to 3 years proven MSP helpdesk or engineering experience. * Exceptional experience in the use and support of a range of end user devices. * Analytical/problem solving skills * Excellent customer relationship building skills * A high level of written and verbal communication skills for the purposes of writing responses to customers and authoring technical documentation. Benefits * Career Development and learning opportunities * Fully funded Southern Cross Healthcare and Marram Insurance * Enhanced leave entitlements, including birthday leave * Staff discounts * Long service awards This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Thursday 4th June. Get in touch with us today! Please note that applicants with the right to work in New Zealand will only be considered for this position!

Responsibilities

Act as the first escalation point for remote technical support for end users and their technology. Collaborate with team members to solve complex support matters and bridge the gap between the service desk and technical leads.