ABOUT GALLAGHER

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.
We’re painting the future of what’s possible. Come join us.

THE FIT

We’re looking for someone who’s a natural problem solver, thrives in a fast-paced team environment, and brings a genuine passion for helping others. You’ll need a strong foundation in IT or networking, a calm and methodical approach to troubleshooting, and great communication skills. If you’re team-oriented, eager to learn, and enjoy building relationships while delivering high-quality support—this could be the perfect fit.

What you’ll bring to the team:

• Experience working in a helpdesk or customer support environment
• A strong understanding of IS networking and device troubleshooting
• Familiarity with Access Control Systems (an advantage but not essential)
• Excellent written and verbal communication skills
• The ability to stay calm under pressure with strong attention to detail
• A collaborative approach and a commitment to continuous improvement

• Acting as the first point of contact for technical queries from customers and channel partners
• Delivering timely resolutions via phone and email while accurately capturing notes in our CRM
• Collaborating with regional and global teams to resolve issues effectively
• Contributing to our knowledge base to support both our team and our customers
• Applying root cause analysis techniques and following escalation pathways when required
• Continuously building your product knowledge and technical skills through ongoing learnin