IMPLEMENT TECHNOLOGY SOLUTIONS THAT ENHANCE THE CUSTOMER EXPERIENCE.

Join Gallup as a technical support engineer and play a critical role in providing the exceptional service and technical solutions that our clients expect from us. Supporting our Gallup Access platform — the technology that turns human potential into business performance — you’ll collaborate in a product-centric environment and solve technical challenges to enhance the customer experience. As the frontline responder to production issues, you’ll use your creativity, analytical thinking and commitment to quality to restore service and prevent recurrence. If you’re energized by turning your technical skills into real-world impact, we want to meet you.

WHAT YOU’LL EXPERIENCE

• Mission-driven work: Make a meaningful difference for organizations, governments and individuals with your unique contributions, commitment to service and exceptional outcomes.
• Engaged teams: Join world-class managers, highly productive colleagues and knowledgeable mentors who are enthusiastic about their work.
• Learning opportunities: Focus on continuous growth by developing your strengths, feeding your curiosity, challenging conventional thinking and experimenting.
• Brand strength, startup energy: Thrive in an innovative culture backed by a trusted brand.
• A collaborative environment: Work where your ideas, perspectives and experiences are welcomed and valued.
• A vibrant workplace: Enjoy working in our stunning, well-connected office in the cube berlin, Europe’s smartest building — a state-of-the-art workplace environment with unique architecture and proximity to countless amenities, including River Spree, in the heart of Berlin.
  Learn more about life at Gallup.
  Gallup offers a robust benefits package that includes competitive pay, life and critical illness insurance, a pension, an employee stock ownership program, mass transit reimbursement, a JobRad bike leasing program, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates’ wellbeing.
  Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
  To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.
  Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.

• Investigate, diagnose and troubleshoot client issues on the Gallup Access platform
• Gather information to identify root causes, make recommendations and resolve issues with minimal guidance
• Develop scripts in SQL to streamline processes for Gallup’s client support team
• Collaborate with internal teams to monitor trends and proactively address recurring issues
• Turn challenging situations into positive experiences for clients by delivering timely solutions