BE PART OF BUILDING THE FUTURE

Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.

ABOUT THE ROLE

As a Technical Support Engineer, you are a customer-focused team player who is passionate about solving highly technical problems and predisposed to delivering an exceptional customer experience. Drawing on your deep technical expertise, as well as exceptional communication skills, you will quickly engage with customers and provide expert help in addressing their reported problems. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies, including those that are complementary to the Dremio and data/analytics ecosystem.

WHAT YOU’LL BE DOING

• Provide thoughtful direction and support for technical inquiries
• Manage the day-to-day aspects of support cases, incidents, and escalations
• Ensure issues have the appropriate focus and are resolved as expediently as possible
• Document and record all activity in accordance with both internal and external security standards
• Research, reproduce, troubleshoot, and solve highly challenging technical issues
• Serve as a subject-matter expert on Dremio solutions and the data/analytics ecosystem
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• Contribute frequently answered questions to the Dremio knowledge base