Technical Support Engineer - Germany at Fortinet
6FAM, Hessen, Germany -
Full Time


Start Date

Immediate

Expiry Date

09 May, 25

Salary

0.0

Posted On

09 Feb, 25

Experience

3 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

WHO WE ARE.

Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries around the world and employ more than 12,000 people worldwide.

EDUCATION/NICE TO HAVE:

Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
Master Degree in Electrical Engineering or Computer Science preferred

Ll-Hybri

Responsibilities

Providing technical support and assistance to Fortinet certified partners and customers
Running real-time troubleshooting sessions with partners/customers
Testing and reproducing partner/customer issues in Laboratory
Working on escalations from Level 1 technical support team
Reporting Software/Hardware related issues to R&D department
Requirements :
3+ years of experience in networking or security industry
In-depth knowledge of TCP/IP
Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
Proficient spoken and written English
Positive, communicative and customer oriented attitude
Ability to work in multicultural team environment
Quick learner
Desirable :
Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
Experience with VPNs (IPSec, SSL, L2TP, GRE)
Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)
Knowledge of database maintenance and SQL
Familiar with Web application security and vulnerabilities (experience with exploits is plus)
Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP, CCNA)
Fluent English and other CEE languages

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