Technical Support Engineer - HDI/Databricks at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Big Data, Analytics, Azure Data Factory, Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL Services, Python, Scala, R, SQL Server, Communication Skills

Industry

Software Development

Description

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Responsibilities Response and Resolution • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness • Participate in communities with peer delivery roles • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness Product/Process Improvement • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements Qualifications Required 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience Experience with one or more Big Data or Analytics Products and Services Azure Data Factory Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks Azure Cosmos DB, NoSQL Services, MongoDB Data Lake Cloud Streaming technologies Open Source Ecosystem (Linux, Apache, etc.) Developer Experience: Python, Scala, R Experience with one or more of: customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or IT consulting Experience in one or more of these areas desirable Programming and debugging experience Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner Ability to distill, prioritize and act on feedback from a variety of sources Language Qualification Japanese Language: fluent in reading, writing and speaking. English Language: confident in reading and writing; moderate spoken English skills This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues while collaborating with teams. You will also participate in communities and contribute to product improvements.