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Technical Support Engineer at IBMC

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Amazon Web Service, Web Development, Programming Logic, Computer Networks, English Communication, Customer Interaction

Industry

Accounting

Description

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses. Currently we are helping our client, a company based in Bali looking for a Technical Support Engineer and will be managed directly under IBMC Responsibilities This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8) Response to technical inquiries, issues, and requests Resolve technical problems and questions related to our products and services Maintain accurate and up-to-date records of customer interactions, issues, and resolutions Deepen your knowledge of our products and services to better serve consumers Give our internal team of engineers ongoing input to help develop our products based on the customer's demand Minimum of 2 years of experience in IT/technical customer support Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks Excellent English communication skills in both verbal and written Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner. Programming skills are preferred. Please note that only shortlisted candidates will be contacted. Feel free to share this opportunity to your colleagues or friends. Thank you!

Responsibilities

The Technical Support Engineer will respond to technical inquiries and resolve issues related to products and services. They will maintain accurate records of customer interactions and provide feedback to the internal engineering team.