Technical Support Engineer II - EDR (Hybrid, IND) at CrowdStrike

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Root Cause Identification, Issue Resolution, Customer Focus, Analytical Thinking, Logical Troubleshooting, Windows, Linux, Mac Environments, Endpoint Security Concepts, Threat Detection, Incident Response, EDR, XDR Solutions, MITRE ATTACK Framework, Security Best Practices

Industry

Computer and Network Security

Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. Location: Bangalore (Hybrid) What you’ll Do: Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates. Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly. Work with Product experts/Engineering to fix bugs or enhance product features. Manage time and work to meet or exceed operational goals. Learn cutting edge technologies and new product features Create/Share Knowledge articles and contribute to mentoring/training efforts. May be scheduled to work on shifts/holidays as per the business requirement. What You’ll Need: 3-8 years’ experience in Product Technical support role supporting Global enterprise customers Outstanding oral and written communication skills. Customer focus. Analytical thinking and Logical troubleshooting aptitude. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc Strong knowledge of endpoint security concepts, threat detection, and incident response Troubleshoot complex endpoint security incidents and product functionality issues Experience with CrowdStrike Falcon platform or similar EDR/XDR solutions Knowledge of MITRE ATTACK framework Understanding of security best practices and compliance requirement Bonus Points: Security certifications (CompTIA Security+, CEH etc.) Experience with scripting languages (e.g., Python, PowerShell, Bash) Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP) Knowledge of data analytics and visualization tools (e.g., Splunk, ELK, Qradar) #LI-NR1 Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

Responsibilities

The role involves working within a 24x7 dynamic technical environment to resolve customer problems by assessing impact, troubleshooting logically, identifying root causes, and engaging stakeholders for issue resolution. Responsibilities also include collaborating with internal teams like Product experts/Engineering to fix bugs or enhance product features and managing time to meet operational goals.