Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization’s defenses are prepared to effectively resist and rapidly recover from a cyberattack.

PREFERRED SKILLS

• Demonstrated proficiency in RMM tools (Auvik, N-central, IT Glue) and automation/policy configuration
• Advanced experience with ConnectWise Manage/PSA or similar ITSM platforms
• Strong working knowledge of operating systems
• Windows Server/Desktop, Linux distributions, macOS
• Solid understanding of network architecture, protocols, and security technologies
• Firewalls, VPNs, VLANs, DNS, etc.
• Experience using and interpreting data from EDR/IDR tools such as CrowdStrike, eSentire, or Arctic Wolf
• Ability to analyze logs, conduct packet captures, and use scripting or command-line tools for advanced troubleshooting
• Excellent communication skills, including mentoring junior team members and presenting findings to internal stakeholders

QUALIFICATIONS

• Bachelor’s degree in computer science, cybersecurity, or information technology
• Or equivalent experience
• Three-to-five years of technical support or systems administration experience in a managed services or enterprise environment
• Industry certifications such as CompTIA Security+, CySA+, Network+, or equivalent
• For example: GIAC, Cisco, Microsoft
• Proven experience supporting secure, compliance-sensitive environments
• For example: HIPAA, FERPA, CJIS, or ISO frameworks
• Demonstrated history of independently resolving complex issues and contributing to process optimization

• Serve as an escalation point for Tier I engineers, taking ownership of advanced technical issues involving endpoint security, network configuration, and infrastructure monitoring
• Analyze security alerts and perform root-cause analysis on recurring incidents to identify and recommend long-term solutions
• Act as a liaison between support and engineering teams to document and escalate software bugs or product performance issues
• Maintain deep operational awareness of client environments, and proactively identify opportunities to improve stability and security posture
• Contribute to continuous improvement of the support knowledge base, ticketing workflows, and automation scripts
• Participate in the regular on-call rotation
• Occasionally participate in major-incident response efforts
• Ensure all client communications meet Grypho5’s standards for clarity, empathy, professionalism, and response times
• Provide input into customer success initiatives, including onboarding, postmortems, and ongoing risk assessments
• Stay current with emerging threats, tools, and technologies in the cybersecurity industry