Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics, for a hybrid permanent position in Morrisville, NC. The Technical Support Engineer II will serve as a key technical resource, providing advanced support and resolution for security-related issues while collaborating cross-functionally, guiding customers, and strengthening team knowledge and infrastructure.

QUALIFICATIONS FOR THE TECHNICAL SUPPORT ENGINEER II INCLUDE:

• 2+ years of hands-on experience providing technical troubleshooting and customer support
• Strong knowledge of Microsoft Active Directory at the systems level
• Proficiency with Windows Server, Microsoft 365, Outlook, and related technologies
• Demonstrated experience with permissioning, diagnostics, and SQL query troubleshooting
• Exposure to cloud platforms such as AWS, GCP, or Azure
• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management
• Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions
• Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements
• Guide customers through configuration, deployment, and best practices for maintaining secure environments
• Contribute to technical documentation, knowledge sharing, and mentoring of junior support staff to elevate team capabilities