Technical Support Engineer II at Piper Companies
Raleigh, North Carolina, USA -
Full Time


Start Date

Immediate

Expiry Date

27 Oct, 25

Salary

85000.0

Posted On

29 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Azure, It, Windows Server, Computer Science, Aws

Industry

Information Technology/IT

Description

Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a Technical Support Engineer II for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.

QUALIFICATIONS FOR THE TECHNICAL SUPPORT ENGINEER II INCLUDE:

  • 2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments
  • Strong background in Microsoft Active Directory administration
  • Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks
  • Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics
  • Exposure to cloud environments such as AWS, Azure, or GCP
  • Bachelor’s degree in Computer Science, IT, or a relevant field
Responsibilities
  • Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection
  • Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions
  • Coordinate with engineering, product, and technical support teams to address and escalate critical issues
  • Assist customers through system deployment, configuration, and compliance with security standards
  • Support documentation development and mentor junior team members to enhance support practices
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