Technical Support Engineer II at Piper Companies
Morrisville, North Carolina, USA -
Full Time


Start Date

Immediate

Expiry Date

21 Oct, 25

Salary

85000.0

Posted On

21 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Active Directory, Platforms, Information Technology, Aws, Azure, Windows Server, Computer Science

Industry

Information Technology/IT

Description

Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics, for a hybrid permanent position in Morrisville, NC. The Technical Support Engineer II will serve as a key technical resource, providing advanced support and resolution for security-related issues while collaborating cross-functionally, guiding customers, and strengthening team knowledge and infrastructure.

QUALIFICATIONS FOR THE TECHNICAL SUPPORT ENGINEER II INCLUDE:

  • 2+ years of hands-on experience providing technical troubleshooting and customer support
  • Strong knowledge of Microsoft Active Directory at the systems level
  • Proficiency with Windows Server, Microsoft 365, Outlook, and related technologies
  • Demonstrated experience with permissioning, diagnostics, and SQL query troubleshooting
  • Exposure to cloud platforms such as AWS, GCP, or Azure
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
Responsibilities
  • Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management
  • Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions
  • Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements
  • Guide customers through configuration, deployment, and best practices for maintaining secure environments
  • Contribute to technical documentation, knowledge sharing, and mentoring of junior support staff to elevate team capabilities
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