Piper Companies is supporting the recruiting efforts for a well-established cyber-security and data analytics company located in Morrisville, NC. The TSE-II (Technical Support Engineer II) will be responsible for troubleshooting issues escalated from Tier I support, providing exceptional customer service, and collaborate with other internal teams.

QUALIFICATIONS FOR THE TSE – II (TECHNICAL SUPPORT ENGINEER II) INCLUDE:

• 2+ years of experience in Technical Support
• Hands-on experience managing Microsoft Active Directory at the system administration level
• Experience with Windows server, Microsoft 365, Outlook etc
• Proficient in SQL queries

• Handle escalated technical issues from Tier I support, often involving deeper investigation and problem-solving.
• Provide high-quality, timely support to enterprise customers via email, phone, or remote sessions.
• Work closely with engineering, QA, and product teams to resolve bugs and improve product functionality.