Technical Support Engineer (Intern) at Playtech

Tallinn, Harju, Estonia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

1000.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Literacy, Technical Aptitude, Problem Solving, Communication, Jira, Chat, Email, Technical Support, Bug Escalation, System Monitoring

Industry

Software Development

Description

Company Description About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech‘s Videobet unit is looking for a proactive Technical Support Engineer Intern with great communication and problem solving skills. NB! The application period is open until the 16th of March. Job Description Your influential mission. You will... Investigate and resolve technical issues as part of second- or third-line support, escalating confirmed bugs to the development team when needed. Communicate with clients and internal teams in English via chat, Jira, and email. Monitor customer environments globally to ensure stability and performance. Reproduce reported issues and maintain test endpoints within the customer support lab. Prepare and deliver reports upon request. Collaborate within a small, motivated, and highly skilled team of specialists. Qualifications Components for success. You… Possess strong computer literacy and technical aptitude. Have a genuine interest in technology and problem-solving. Are eager to learn and continuously expand your expertise. Feel comfortable working in a dynamic, fast-paced environment. Demonstrate very good written and spoken English communication skills. You'll get extra points for... Previous experience in a technical support role. Additional Information What makes this internship great... A paid internship with a monthly compensation of 1,000 EUR gross. Empowerment, support and mentoring. Initiative-taking, positive and confident approach at the workplace. Global scope and inclusive working environment. Constant learning and development opportunities. Active lifestyle and mental well-being. Fun and engaging company events. VIDEOBET UNIT Videobet is responsible for the development, delivery, infrastructure and support for more than 30,000 gaming machines around the world. Our machines can be found in all kinds of venues, from bookmakers and casinos to bingo halls and bars. By coupling cutting-edge technology for our platform and games with dynamic and responsive operational support processes - Videobet is the world leader in the development and management of land-based, server supported, gaming systems. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Responsibilities

The intern will investigate and resolve technical issues as part of second- or third-line support, escalating confirmed bugs to the development team when necessary. Responsibilities also include communicating with clients and internal teams, monitoring global customer environments for stability, and reproducing reported issues.