Technical Support Engineer (Intune) at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Intune, Windows Autopilot, Device Management, Mobile Device Management, Networking Concepts, Active Directory, Operating Systems, Windows 10, Windows 11, iOS, Android, MacOS, Fiddler, System Center Configuration Manager

Industry

Software Development

Description

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 2+ years experience working in a customer-facing role (e.g., internal and/or external). 2+ years experience working on technical projects. Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting. Experience in Windows Autopilot and advanced troubleshooting skills. LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills. Experience in Windows updates implementation and troubleshooting Operating Systems Concepts - Active Directory, Security, OS Internals Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options. Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron) Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. Knowledge of System Center Configuration manager or system management This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating with teams. Additionally, you will lead or participate in building communities and share your knowledge to enhance readiness.