Andersen is hiring a Technical Support Engineer (L2) for a Media & Telecom project. The role focuses on supporting a video streaming SaaS platform and ensuring stable performance for end-users.
The customer is an innovative provider of video infrastructure solutions, offering advanced tools for encoding, playback, and real-time analytics. Their technology supports adaptive streaming at scale, enabling seamless video delivery across diverse platforms and devices. Known for pioneering achievements in cloud-based video processing and awarded for excellence in streaming innovation, the customer serves global media companies, content providers, and technology partners.
The project is focused on delivering continuous, high-quality support for end-users and technical teams, with the goal of minimizing downtime and optimizing user experience. It involves Level 2 support for a video streaming SaaS platform.

• Acting as escalation point for L1 engineers by investigating advanced technical issues related to video playback, streaming workflows, and client environments.
• Troubleshooting browser- and player-related incidents using JavaScript, HTML, and CSS knowledge to identify DOM, rendering, or player integration issues.
• Reproducing reported problems in controlled test setups, analyze logs, and apply structured debugging methodologies.
• Differentiating between client-side, configuration, and backend-related issues.
• Supporting live event operations: monitor, proactively respond to issues, and provide clear, calm guidance during high-stakes incidents.
• Collaborating with internal product and engineering teams to suggest long-term fixes or product improvements.
• Updating internal knowledge bases with insights from resolved issues, including browser-specific troubleshooting guides.
• Communicating effectively with enterprise clients, translating technical findings into actionable guidance.