Your work includes:

• Handling and analysing incoming support requests
• Investigating login and authentication issues across multiple systems
• Troubleshooting SAML and OpenID Connect authentication flows
• Installing and configuring new customer environments
• Managing and replacing signing and TLS certificates
• Analysing log files and identifying root causes of incidents
• Helping restore services after outages or configuration errors
• Advising customers and technical contacts on integrations
• Documenting solutions and improving internal knowledge
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