Technical Support Engineer (m/w/d) IN WIEN at chatarmin.com GmbH

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Success, Problem Solving, Communication, Troubleshooting, Documentation, AI Support, B2B SaaS, API Calls, Browser Dev Tools, Calm Under Pressure, Curiosity, Ownership, Feedback Loop, Team Collaboration

Industry

Software Development

Description

We’re a real startup, not a playground. Bootstrapped and fast-growing. Our motto: Move fast, break things. Chatarmin to the moon. We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be. We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop. You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast. Aufgaben Be the go-to person for first-level technical questions from customers (chat, email, and tickets) Train and improve our AI support bot to deliver better outcomes Join customer calls when technical depth is needed Troubleshoot and resolve issues fast - or escalate smart when needed Write and maintain clear technical documentation and knowledge base articles Work closely with the product team to flag bugs, suggest fixes, and improve the customer experience Qualifikation 1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS You’re technically curious, maybe you’ve built something, learned basic API calls, or played with browser dev tools Clear communicator in writing and speech (fluent in German and English) Calm under pressure, eager to learn, and ready to hustle Preverably living in Berlin or Vienna. Europe is a must. Fluency in both German and English (spoken and written) is mandatory. Benefits Young, highly motivated team with zero ego Direct impact on the company and the product Zero politics, just ownership and impact Real career growth: This is a launchpad, not a dead-end Fair base salary + performance bonus: Your impact drives your income Interview Process 15 Min Call with CS Lead Case Study: 60 Minutes Case Study and Q&A Cultural Fit: 30 Minutes call with the CEO or CTO

Responsibilities

The Technical Support Engineer will be the first line of defense for customer technical inquiries and will help improve tech support processes. Responsibilities include troubleshooting issues, training the AI support bot, and collaborating with the product team to enhance customer experience.