• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Focus on resolving issues at first contact and keep customers informed.
• Spot opportunities to help customers improve their services.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.
• Clearly communicate and escalate unresolved technical issues.
• Support inbound sales and general inquiries.
• Think creatively to deliver the best outcome for each customer.

What We Are Looking For

• Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
• Studied or completed a degree in IT, Networking, or a related field.
• Fluent in English, both written and verbal.
• Strong customer service skills.
• Able to work independently and collaborate with global teams.
• Detail-oriented, organised, and focused on delivering high-quality results.
• Eager to learn and grow in a fast-paced tech environment.
• Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.