Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Technical Support Engineer (Messaging Protection-MDO) at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Project Management, Communication, Phishing, Antimalware, Time Management, Negotiation, Technical Consulting, Information Technology, Security Certifications, Community Building, Training, Readiness, Problem Solving

Industry

Software Development

Description

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Chinese Proficiency CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Experience or strong working knowledge of FP/RN, phishing and antimalware.

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating within and across teams. Additionally, you will lead or participate in building communities and share your knowledge to enhance readiness.