Education: At least Completed technical education in automation or mechatronic background
Experience: At least 2 years working experience in service or maintenance support field
We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
Responsibilities
To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
To support product test, ensure test request deliver on time.
To operate the virtual studio system.
To support technical training.
Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
Work closely with China helpdesk team to ensure smooth process handling and team development.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
Coordinate with oversea sales office on product testing logistic and conduct product test.
Work with Market Manager to operate the eStudio on remote demo and training.
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