We’re looking for a Technical Support Engineer to join our team. This role is essential in ensuring a high level of customer satisfaction by troubleshooting technical issues and providing expert-level support for our software products.

Customer Support: Deliver timely, accurate, and effective solutions to technical issues reported by customers via phone, email, or chat. Investigate problems by reviewing error logs, querying databases, replicating issues, and conducting root cause analyses. Identify and report software bugs or defects to the engineering team for resolution.
Case Handling: Oversee the escalation of complex issues to other internal teams such as engineering, while ensuring a smooth and positive customer experience. Keep support cases well-documented and maintain clean, up-to-date records.
Client Communication: Provide professional and clear communication with clients, including regular updates on issue resolution progress. Build and maintain strong, long-term customer relationships.
Product Knowledge: Develop a comprehensive understanding of the product’s features and integrations to offer high-quality support. Stay informed on new releases, industry trends, and evolving technologies to improve your effectiveness.
Team Collaboration: Coordinate with cross-functional teams—including engineering, product management, and professional services—to ensure efficient and unified support for our clients.