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Technical Support Engineer at Microsoft

San José, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Product Improvement, Process Improvement, Troubleshooting, Collaboration, Customer Communication, Automated Tools, Defect Identification

Industry

Software Development

Description

Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Develops intermediate level competence on support topics. Ensures customers stay informed as to the status/solution of their issue. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Required/minimum qualificationsBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The Technical Support Engineer identifies and provides feedback to address process gaps and streamline processes. They perform in-depth product troubleshooting and collaborate on cross-team technical issues to resolve customer problems.