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Technical Support Engineer at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Technical Consulting, Information Technology, Troubleshooting, Defender For Endpoint, Defender AV, Windows, Linux, macOS, Scanning Issues, Performance Issues, Alert Investigation, Incident Investigation

Industry

Software Development

Description

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Required: 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience. Strong understanding of Defender for Endpoint and Defender AV on Windows client/server Troubleshooting of scanning and performance issues Alert and Incident investigation Strong understanding of Defender for Endpoint and Defender AV on Linux and macOS Experience in the Linux platform

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating with teams. Additionally, you will lead or participate in building communities and share your knowledge to enhance readiness.