COMPANY OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

EDUCATION / EXPERIENCE:

• 4-5 years of relevant experience in an IT environment with a Bachelor’s Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.
• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+ will be beneficial.
• Experience with Database clusters utilizing Postgres will be advantageous.
• Experience working in environments using the KCS Methodology.
• Management experience will be beneficial.
• Internal MSI experience is definitely preferred:
• Expert understanding of Avigilon Unity Video Survelillance and Access Control products.
• Strong level of knowledge of integrations and networking.
• Experience in creating and running scripts via powershell or similar technologies.
• Completion of the following course would be considered as asset:
• LIL6086:CCNA2: IP Connectivity and Services
• LIL0858:CompTIA Security+:Governance, Risk, and Compliance
• LIL6085: CCNA1: Network Fundamentals and Access

ESSENTIAL SKILLS:

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
• Develop a strong understanding of Motorola Solutions Video and/or Access Control products
• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels. English proficiency is a necessity
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
• Mastery of using the OSI Model to troubleshoot network issues
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.
• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.

TRAVEL REQUIREMENTS

Under 10%

Please refer the Job description for details